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We were stuck after a Doctor's visit. JJ came and got us, brought us home, towed the car to the dealer, all with compassion. A very special person!!
I was just a college student desperate to get home for spring break. I was an hour away from NYC when I caught a flat tire. It was hell that I went through to get proper service from triple AA but thank god they sent JJ. JJ went above and beyond to make sure I could get back on the road fixing my spare and adding air to it. The customer service was outstanding! Please give that man the promotion he deserves !
I live in Warwick NY, I was towing home a light tower with my one ton Dodge mason dump truck from Queens NY when my transmission blew on the Bruckner Expressway in the Bronx. I was towed off the highway by the "Licensed NYS Thruway" tow company and left on the side of the off ramp on exit 11. I called Freemans' and explained my situation. The owner explained it would be a little while for the right truck to come and get both the truck and trailer in one shot. The truck arrived within 90 minutes and the driver was fantastic. He did everything to get my truck on the tow and the trailer hooked up to the back. We arrived back in Warwick in one piece. The entire time the driver was great, stopped several to make sure everything was going well with the tow, was very friendly and we had a great conversation along the way. I cant say say enough great things about the service. It took five hours from the time I was dumped at the side of the off ramp to when I got home. Never once was I let down. Considering what it costs to be in business in NY and the price I paid to get a dump truck and trailer 60 miles home, I was very satisfied. Great company, great driver!
We were travelling from Canada and broke down at 1am around some mountains... Had no idea who to call but Freeman’s came to tow my car & brought it to their shop in Monroe. We were worried this would cost us so much and ruin our road trip but when we called in the morning, we were pleasantly surprised at the price & that it was ready for us to pick up and they even checked my other tire! So glad they didn’t try to cheat us nor squeeze money out of us! Thank you!
Great pickup and tow after losing two tires. JJ was great.
JJ pick up my car on the side of mountain--great job
Broke down this morning, called AAA. Driver JJ responded in no time at all. Great service! Really took good care of my truck. Thank you Freeman's and JJ.
I'm so happy with the customer service, quality and quick turn around. I would highly recommend to anyone needing service. They were so friendly and did not take advantage of the fact that I am female, which unfortunately still encounter elsewhere.
We needed Freeman's towing this weekend and they were fast and friendly. JJ was very helpful throughout the whole process. I hope I don't need a tow truck again any time soon, but if I do I'll call Freeman's.
The experience at Freeman's is fantastic, they treat you with respect, I had strayed away to another shop, never again, they worked with my schedule, they let me wait as it's my only car. I will be using them for all my auto needs